TV Licensing complaints
TV Licensing relies on the feedback of the customers. So if you are not happy with the services of TV Licensing, you can contact TV Licensing complaints number 0300 790 6096. You can use TV Licensing complaints form to write your complaint or you can use TV Licensing complaints address given below to file a general complaint:
Customer Relations, TV Licensing, Darlington, DL98 1TL
TV Licensing payment card scheme complaint
If your complaint is regarding TV Licensing payment card scheme and you want to write about it, you can use the following address:
Payment Card Customer Relations, TV Licensing, Darlington, DL98 1TL
However, if you are unhappy about TV Licensing saving card scheme, you can address your complaint at the following address:
TSC Customer Relations, TV Licensing, Darlington, DL98 1TL
BBC TV Licensing complaints
The complaints related to BBC programme can be entertained at BBC TV licensing complaints number 0370 010 0222. You just have to call and explain your issue. You can even write your complaint at BBC TV Licensing complaints address given below:
BBC Complaints, PO Box 1922, Darlington, DL3 0UR
If you are facing reception issues, you can contact BBC Reception Advice at 0370 010 0123. You can even write your problem at the following address:
BBC Reception Advice, PO Box 1922, Darlington, DL3 0UR
TV Licensing authority complaints
If you believe that appropriate response is not given to your issue or you think that matter is not investigated properly, you can contact TV Licensing operations director at the following address:
TV Licensing, Darlington, DL98 1TL
The operating director will check thoroughly whether matter is properly investigated or not. If you are still not satisfied, you can move to stage 2 where you can contact BBC Director of Revenue Management at the following address:
Director of Revenue Management, BBC TV Licensing, Customer Relations, TV Licensing, Darlington, DL98 1TL
You can contact BBC Director of Revenue Management within 20 working days of receiving the response from Operations Director. BBC management will check whether necessary steps were taken to resolve your issue and give you response within 35 working days. If you are not satisfied with the response of BBC director you can write back to them at the following address:
Director of Revenue Management, BBC TV Licensing, Customer Relations, TV Licensing, Darlington, DL98 1TL
BBC will guide you how to proceed with your issues further. Depending on your complaint, you will be referred to either Editorial Complaints Unit (ECU) or Ombudsman.
TV Licensing complaints ombudsman
You can refer your complaint further to Ombudsman , if you are not happy with the decision of BBC. Ombudsman is an independent dispute resolution scheme that works independent of BBC. You can write your complaint to Ombudsman at the following TV Licensing complaints Ombudsman address:
Dispute Resolution Ombudsman, Premier House, 1-5 Argyle Way, Stevenage
Herts, SG1 2AD
You can even contact Ombudsman through the phone by calling at 0333 241 3209. Your problem will be properly investigated and you will be answered soon with the appropriate solution.