Thames Water complaints department is committed to provide best service to their customers and if you are having any complaints Thames Water complaints team is ready to help you.
If you are having any issues with billing or account, you can give a call at Thames Water billing complaints (free) number 0800 980 8800. The call should be made between 8 AM-8 PM if you are calling on weekdays i.e. Monday to Friday and on Saturday the timings are 8 AM-6 PM. You are also given chat option where you can clear your complaints or queries. The timings for chat are between 8 AM-9 PM from Monday to Friday and between 9 AM-5 PM on Saturdays.
Your complaints or queries regarding Thames Water wastewater services can be handled well by calling at Thames Water wastewater contact (free) number 0800 316 9800. This number is available 24 hours. You can call anytime on any day to clear up your issues.
There are many other ways to get in touch with Thames Water if you are having accessibility needs. You need to visit accessibility needs page and choose the easiest method to file a complaint.
There can be many issues that need to be reported immediately such as sewer flooding, pollution, no water , leakage, broken sewerage lid, or any blockage. You need to call at Thames Water report a problem contact number 0800 316 9800. If you are facing no water or low pressure issue, you need to go to Thames Water report no water page and follow the steps. If problem not resolved call at above mentioned number. For reporting regarding pollution, visit Thames Water report pollution page and check out the solution.
If you prefer you can file a written complaint to Thames Water by writing a complaint letter at the following Thames Water complaints address:
Thames Water, PO Box 436, Swindon, SN38 1TU
You need to mention your contact details so that Thames Water customer service team will contact you back with the appropriate response. Usually it takes 10 working days to resolve the problem. If there is any delay due to any reason, you will be intimated about it with a valid reason.
You can even send an email to Thames Water if you are not happy with their service or having any issue related to that. The complaint can be send at Thames Water complaints email address. If you are still not happy, not to worry, you have to option to tell them to review the response. They will work on it until you are satisfied with the solution.
If the final response to your complaint is not satisfactory, you can escalate your complaint to Consumer Council for Water. But you can go to CCW only if more than 8 weeks passed since you have filed your complaint with Thames Water complaints department. You can call on Thames Water consumer complaints number 0300 034 2222. You can even complaint them in writing at following address:
CCW London & South East, 1st Floor, Victoria Square House, Victoria Square
Birmingham, B2 4AJ
If CCW fails, it will further escalate your complaint to Water Redress Scheme (WATRS). You can contact them through phone by calling at 0207 520 3801. The postal address of WATRS where you can file a written complaint is:
WATRS, International Dispute Resolution Centre, 70 Fleet Street, London, EC4Y 1EU
The complaint can also be send through email at [email protected].
You can talk to Thames Water complaints team anytime through Twitter or Facebook. You need to visit Thames Water complaints Facebook page if you want to write your complaint at Facebook. You can also visit at Thames Water complaints Twitter page for sharing your issues.