Shell Energy Customer Complaints
The Shell Energy customer care members always aim to serve the best of customer satisfaction. Still, if you are not happy with the energy services rendered, you can reach them, and they will be ready to help address any issues.
- First, please check the Shell Energy complaints page for a complete Shell Energy complaints procedure
- You can call the complaints department at Shell Energy complaints phone number 0330 094 5800 from Mon- Fri 8 am – 6:30 pm, and Sat 9 am – 4 pm or at the Shell Energy complaints textphone number 18001 0330 094 5800.
- Complaints can also be submitted in an email form via this complaints online form
- Contact Shell Energy complaints team through their postal address at the Shell Energy complaints address:
Energy Customer Services, Shell Energy, PO Box 6363, Coventry, CV3 9LR. - If you are not happy with the given response, you can refer your complaint to the team manager and even not satisfied again also, then you may refer the issue via the Shell Energy complaints email [email protected] and the concerned team aims to revert within five working days.
- Still, if the issue has not been resolved or not as per your expectations, the matter can be raised to the Ombudsman Services: Energy (the Ombudsman) for an independent review. They can be contacted at their helpline at 0330 440 1624 or via their email at [email protected] or by mail at their address: Ombudsman Services, Energy, PO Box 966, Warrington, WA4 9DF
- In case of complaints related to broadband services, you can call Shell Energy broadband complaints number 0330 094 5801 from Mon- Sat 8 am -8 pm and Sun 9 am – 6 pm or contact by mail at the above mentioned Shell Energy complaints address
- The broadband issues can be escalated to Ombudsman Services: Communications (the Ombudsman). They can be contacted at the helpline 0330 440 1614 or by email [email protected] or at their address: Ombudsman Services, Communications, PO Box 730, Warrington, WA4 6WU.
- If you are struggling to pay your energy bill or if you have a problem with your meter, you can also seek independent advice from Citizens Advice and Advice Direct Scotland. Citizens Advice can be contacted at the number 0808 223 1133 or 0808 223 1144 (Welsh-speaking adviser). Advice Direct Scotland can be contacted on the helpline at 0808 196 8660