The Severn Trent customer service members always makes sure to cater to best of the services. Still, if you are facing any issues, you can get in touch with them and they will make sure to resolve the complaint as soon as possible. For issues regarding water bills, the customers can contact online using the web page or can send the details via Severn Trent complaints email [email protected].
- You can also call them at Severn Trent complaints phone number 0345 750 0500 or 0800 328 1155 (textphone). If you prefer to write, you can also send in the details at the Severn Trent contact address: Severn Trent, Customer Care Team, PO Box 409, Darlington, DL1 9WF. For issues about a sewerage service and water supply, you can reach the advisors at Severn Trent customer services free number 0800 783 4444 or 0800 328 1155 (textphone)
- If, you think the issue has not seen resolved within 8 weeks or the decision is not satisfactory, you can refer the matter to the Consumer Council for Water at their telephone 0300 034 2222
- or at the address: Consumer Council for Water, 1st Floor, 23 Stephenson Street, Birmingham, B2 4BH and check their page for more information.
- Still, if the issue has not been resolved, you can refer it to the Alternative Dispute Resolution (ADR)- Water Industry Redress Scheme (WATRS) for an independent and impartial decision.
- They can be reached at the helpline 0207 520 3801 or via the email [email protected] or at the address: WATRS, International Dispute Resolution Centre, 70 Fleet Street, London, EC4Y 1EU