First of all, if you need to make a complaint about any of Plusnet services, check your rights! Here is a link to Plusnet complaints code of practice. You can find there infomation about how to complain about Plusnet broadband services or about Plusnet mobile services.
The Plusnet customer support always makes sure to cater to the best of the services. Still, if you have any complaints for the services, the team will take all steps to resolve the issue at the earliest. Home phone and broadband issues can be discussed by calling the Plusnet complaints number 0800 432 0200 from Mon- Sun 8 am- 8 pm and mobile complaints at the number 500 from Plusnet mobile or Plusnet complaints telephone number 0800 079 1133 from any phone.
You can also send the requests by email via Plusnet customer complaints email [email protected].
The business customers can dial the Plusnet business contact 0800 028 0282 to discuss the issues anytime as the advisors are available 24 hours, 7 days a week.
If you prefer to write, the details can be sent at the Plusnet complaints address: Plusnet plc, The Balance, 2 Pinfold Street, Sheffield, S1 2GU.
The online platform is also available to submit the issue details via the page and the experts will respond within 5 working days.
Then, also, if you are not satisfied with the given decision or the complaint has not been resolved, the matter can be raised to Alternative Dispute Resolution (ADR) by contacting the Ombudsman Services. Ombudsman Services can be contacted by their email address [email protected] or through their phone number 0330 440 1614 or 0330 440 1600 (textphone) or the address: Ombudsman Services: Communications, PO Box 730, Warrington, WA4 6WU