Npower Complaints Process
If you have any complaints in regard to the services, you can contact the Npower complaints team and they will do all possible measures to solve them as quickly as possible. The team can be called at the Npower complaints number 0800 138 2322 or can be contacted by post at the following Npower complaints address
Npower Business Solutions, 2 Prince’s Way, Solihull, B91 3ES
The complaints can also be submitted online using the NPower complaints form page. NPower does not have any separate NPower complaints email to file NPower complaints. NPower complaints team will give you a reference number first within 5 working days. They will take maximum 30 working days to resolve your issue but if it is taking longer, you will be informed.
If you are a Npower microbusiness customer, and not happy with the given decision, then you can get in touch with The Energy Ombudsman via their phone number 0330 440 1624, via email at [email protected] or via their postal address: PO Box 966, Warrington, WA4 9DF. More details can be checked via their website.
The customers are also entitled to get free and impartial advice from Citizens Advice by calling their helpline number 0808 223 1133 or 0800 144 8848 or via their contact form on the page and more details can be checked through their website. If you are in Wales, then you can call the number 0800 702 2020, and if in Scotland, then you may contact Energy Advice at telephone 0808 196 8660 or via their web page.
If you suspect any energy theft situation, then you may contact the Npower number 0800- 0800 023 2777
Npower Whistleblower
If you wish to report violations of laws and regulations or any misconduct, you can call Npower whistleblower phone number 0203 769 6413
Eon next Customer Complaints
In case of any complaints or issues about the services, the customers can get in touch with eon next customer care team either at eon next complaints number 0808 501 5200 or 0808 501 5699 ( for business customers) or by email via eon next complaints email [email protected] and the team will make sure to resolve it as quickly as possible. The eon next customer service opening times are from Mon- Thurs 9 am- 5 pm and Fri 9 am- 4 pm. The details of the issue can also be sent by post to the following eon next complaints address
E.ON Next, Trinity House, 2 Burton Street, Nottingham, NG1 4BX.
In case, if you feel that your issue is not addressed properly, then you may send in the desired details to eon next CEO via eon next email address [email protected]. Still, if you are not happy with the given decision, then you may contact Energy Ombudsman. The details are mentioned above.