If you’ve had an experience with Great Western Railway (GWR) that did not meet your expectations, we encourage you to get in touch. Here’s a step-by-step guide on the GWR complaints process:
For direct communication, you can reach out to GWR using the following contact details:
If your complaint is about a Penalty Fare that has been issued to you, and you want to make an appeal, you can do so within 21 days of receiving the notice. The appeals can be sent at the address:
Appeals Service, Regus, Building 1000 Lakeside, Western Road, Portsmouth, PO6 3EZ
or you can check the details via this page.
Now, if you are not happy with the response, you can refer the matter to the Rail Ombudsman. They can be contacted at their helpline 0330 094 0362 or textphone number 0330 094 0363. You can also contact them via email address [email protected] or by post at FREEPOST-RAIL OMBUDSMAN and more related information can be checked through their web page.