If you have a complaint about some of the DVLA services – you better first complain directly to the department that you wish to complain about. You can even call them directly and explain your issue. Use this DVLA contact page – Just check the determent you wish to complain to, and you will also find a number, direct number, to that specific department. Easy! You can complain about road tax, driving test, even if you had some bad experience with a driving instructor – the DVLA may be able to help you.
You can also use this complaint form and we will help you send it to the right place and manage your complaint for free- that is because we are happy to help. I wish also to refer you to this Complaints procedure.
Complaints Team DVLA Swansea SA6 7JL (Be sure to write Complaints Team! for faster handling!)