If you have a complaint about a Decathlon product or service in the UK, there are several ways you can get in touch with the company to voice your concerns. Here are some of the main options:
Contact Decathlon customer service: You can call Decathlon UK’s customer service team at 0207 064 3000, or use the contact form on their website to submit a complaint. Explain your issue clearly and provide as much detail as possible.
If you are not satisfied with any of the product or rendered services, you can contact Decathlon customer service UK in various ways and they will make sure to resolve the issue as soon as possible. You can submit the details in an online contact form via the page or can contact at the Decathlon WhatsApp UK 0748 306 8343 from Mon- Fri 9 am – 8 pm and Sat- Sun 9 am – 6 pm.
Visit a Decathlon store: If you prefer to speak to someone in person, you can visit your local Decathlon store and speak to a member of staff. They may be able to help resolve your complaint on the spot, or they can provide you with the appropriate contact details for further escalation.
Write to Decathlon’s head office: If you would like to escalate your complaint, you can write to Decathlon UK’s head office at 9th Floor, 81 Oxford Street, London W1D 2EU. Be sure to provide a clear and detailed description of your complaint, along with any relevant documentation or evidence.
Contact the Ombudsman: If you are not satisfied with Decathlon’s response to your complaint, you can contact the relevant Ombudsman service. For example, if your complaint is related to consumer rights, you can contact the Consumer Ombudsman.