If you have to complain about some of BT services, or your BT customer (or pre-selling) experince, you got to the right place! Here you will find information about how to make your BT complaint fast and with results. Remember, your complaints rights as BT customer are solid, you can find more on BT complaints code of practice. Remember, you can remember about any of BT services, broadband slow speed and phone or cables. If the broadband speed in your area are not as advertised, you can also send in the same manner to the complaints team.

BT Complaints step by step

  1. What is BT complaints procedure?
    If you need to make a formal complaint to BT, first visit this complaints page. Next step is to choose your complaint subject. Last stage is to click the “I still want to complain” and proceed to the next page where you can send your complaint through the BT complaints form.
  2. What is BT complaints team number?
    BT complaints team number is 0800 800 150 free phone, or 0330 123 4150 if calling from abroad and need a 03 compalints number.
  3. What is BT complaints postal address ?
    BT complaints address is: Complaints team, BT, Providence Row, Durham, DH98 1BT
  4. What is BT complaints Email ?
    BT do not have a direct email for complaints, but you can send your complaint through this BT Email us form
  5. Can i use your BT complaint form for free?
    Yes you can! Send your complaint through this BT complaints form, and we will help you and help you with sending your complaint  for free.
  • Your BT Complaint

  • Submit Your BT

  • Nearly done – we just need a little info
  • Check your case before we send it off

Fill this BT complaints form.

Please fill this BT complaint form. Some fields are optional.

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