Spark Energy was an electricity and gas supplier in the United Kingdom, established in 2007. In 2018, Ofgem appointed Ovo Energy to take over Spark Energy’s customers.
Ovo Energy is an energy company that serves more than 850,000 retail energy customers, striving to deliver clean, and affordable energy for everyone.
The customers can discuss any of their concerns with the Ovo Energy customer services through Ovo Energy online chat sessions through the page. The Ovo Energy opening hours are from Mon- Fri 8 am – 6 pm and Sat 8 am – 2 pm.
The gas and electricity meter readings can easily be submitted through Ovo Energy apps, online, online chat or over the telephone.
The customers have various options to pay their energy bills as discussed below
If you have any related questions about payments, the Ovo Energy customer services can be reached either via Ovo Energy online chat through the page or by phone at Ovo Energy contact number 0330 303 5063. Many useful information is mentioned in Ovo forum via the page.
If you have any issues while using your Ovo Energy smart meter, or would like to talk about top up card, you can discuss with Ovo Energy customer support UK through Ovo Energy online chat via the page or can call the team at Ovo Energy phone number 0330 175 9669.
If in case the emergency credit runs out and you cannot afford to top up,you can discuss with the team via the Ovo Energy chat page or dial Ovo Energy UK number 0330 175 9669. You can also activate the emergency credit on the meter through the page.
To switch your services, you get the best quotes online by submitting the details via the page. Any queries can be sent by email via Ovo Energy email address [email protected]. All the related information about switching can be checked by visiting the page.
You can check the quote details online when you are moving through the page. When you are moving in to a new home, you can discuss the details with Ovo Energy moving phone number 0330 303 5063. When you are moving out, you should sign in to the Ovo Energy online account via the page and submit the required information. If you don’t know who supplies your new home, you should contact the previous owner or agent, and if not sure then you can call the Meter Point Administration Service (MPAS) on their number 0870 608 1524 or contact Distribution network operator, the details of which can be checked via the page.
The journalists can get in touch with the Ovo Energy UK press office team for all the media related queries either at Ovo Energy UK press office number
In case you smell gas, or suspect any gas leakage, you can quickly call 24 hour National Gas Emergency hotline on 0800 111 999. In case of a power cut, you can call your Distribution Network Operator (DNO) on 105. In the case of an emergency meter issue or if you have lost your payment key or card, you can call Ovo Energy emergency number 0330 175 9669 from Mon- Fri 8 am – 8 pm and Sat-Sun 9 am – 5 pm.
For customers with any special requirements, the Ovo Energy customer support team offers Priority Services Register (PSR). You can apply for PSR through an application form to be downloaded via the page.
This is a free support service for members in vulnerable situations. You could join the Priority Services Register if you are disabled, bedridden, of pensionable age, chronically sick, living with children under 5, have mental health issues, etc. In order to apply for the services, either you can fill in the application form online via the page or send the form by mail at the Ovo Energy UK address: OVO Energy, 1 Rivergate, Temple Quay, Bristol BS1 6ED
You can also call the support staff to apply at Ovo Energy phone number UK 0330 303 5063 or 0117 930 3100 from Mon- Fri 8 am- 6 pm. The application form can also be submitted by email via the Ovo Energy email address [email protected] and the staff will be more than happy to assist further. Much related information on PSR can be checked by visiting the page.
If you are struggling financially to pay your energy bills, Ovo Energy UK customer services can provide you with various options for help such as :
1. Payment Plan– this will spread the cost and make it more manageable
2. Schemes– you can be provided with details of various payment schemes such as
3. Some organizations for free and independent advice- Citizens Advice– you can call them at 0800 144 8848 (England), 0800 702 2020 (Wales), and 0800 028 1456 (Scotland) or check their web page and page for Scotland; National Debtline at 0808 808 4000 or via their web page; Step Change Debt Charity at 0800 138 1111 or their web page and many more.
4. You can also sign up for Ovo Energy Priority Services Register through this page.
5. You can install a Pay As You Go meter- pay for your energy before you use it, by topping up. This is a good way to budget and clear debt.
You will get a free smart relay device if your smart electricity meter is not communicating well with your smart gas meter. You can check the steps to be followed for its installation via the page. If you have any issues while using it, either you can contact the Ovo Energy UK customer care team via Ovo Energy online chat through the page or by email at Ovo Energy contact email [email protected]
There are many energy-saving advice experts at the Centre for Sustainable Energy for free and independent advice on how to save energy, details of which can be checked via the page.
If you wish to report any security concerns, you can send in the details via Ovo Energy contact email [email protected]. If you have any issues regarding your account, then you may discuss them through Ovo Energy online chat via the page.