Affinity Water Customer Service

Affinity Water are the largest water-only supplier in the UK serving to more than 3.83 million people in parts of Bedfordshire, Berkshire, Buckinghamshire, Hertfordshire, and parts of the London Boroughs of Barnet, Brent, Ealing and Enfield and the Folkestone and Dover areas of Kent and always committed to delivering a high quality water service to all their customers.

• For any of your queries about your account or the services, the Affinity Water customer service team can easily be reached using the online portal. You can sign in to your account via the page and discuss.
• The account queries can also be discussed over the telephone by calling the phone number 0345 357 2401 from Mon- Fri 8 am – 8 pm and Sat 8 am – 2 pm.
• You can also discuss your queries about billing, or to make any changes etc. with the advisors through text message through the Affinity Water WhatsApp number 0797 101 3368 from Mon- Fri 8 am – 6 pm
• Your questions can also be submitted online using an email form via the page and the team members will make sure to reply back as early as possible.

Affinity Water Emergency Number

If you have no water or seen a burst water main, you can quickly dial the Affinity emergency number 0345 357 2407 and the Affinity Water customer supply team will help further

Affinity Water Priority Services Register

• If you wish to have information in large print, braille or audio, you can get in touch with the support staff at the Affinity Water contact number 0345 357 2406 or submit the request in an online contact form via this page and they will be happy to help further.
• The requests can also be sent by mail using an email form via the page at the Affinity Water contact address: Priority Services Team, Affinity Water, Tamblin Way, Hatfield, Herts, AL10 9EZ
• You can also use the Typetalk services by dialing 18001 followed by telephone number of customer services team.
• For more details about the special services, you can complete the form via the page and post it to the above mentioned address.
• The requests can also be sent by email via Affinity Water email address [email protected]

Affinity Water Payment Options

The customers have various options to pay off their bills such as:

• Online- you can pay with your debit or credit card online via this page.
• Internet or telephone banking- The payments can be done by quoting sort code 20-05-03, and account number 80542903
• Direct Debit- To choose Direct Debit as your payment option, the customers are required to fill in the direct debit form, to be downloaded through this page and send it to the Affinity Water address:  Affinity Water, Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ. For further related information, the metered customers can call the Affinity Water telephone number 0345 357 2401 and 0345 357 2402 for non metered customers
• Payment cards- You can pay with the payment card at any PayPoint outlet
• Automated payment line- You can make a payment with a credit or debit card 24 hours a day by calling the Affinity Water payment line 0345 357 2400
• Post Office- You can pay by cash or cheque at any post office.
• Via Bank- You can pay by cash or cheque. You can send the cheque payable to Affinity Water Ltd. and write the customer number on the back. and send it to the Affinity Water address: Affinity Water Ltd, Tamblin Way, Hatfield, Herts AL10 9EZ
• Payment in euros- the payments are also acceptable in euros.

Affinity Water Home Move

Being a new customer, when you are moving into the area, you can submit the details online via the page. The existing customers can check the moving information via this page. If you are moving out of the country, you are required to sign in online via the page and submit the details.

Affinity Water Bereavement Contact

You are needed to complete the form online through the page regarding the details of the deceased. If you wish to speak over the phone, then you can call the Affinity Water bereavement contact number 0345 357 2401 and the Affinity Water customer care members will make sure to make the process as quick as possible.

Affinity Water Payment Card

If you wish to have a payment card, or if your card has been lost, damaged or stolen and you require a replacement, you are required to submit the requests online in a contact form via this page.

Affinity Water Payment Problems

• If you are having problems paying your water bill, you can get in touch with the Affinity Water customer services at Affinity Water 0800 number- 0800 697 982 from Mon- Fri 8 am – 6 pm and Sat 8 am – 2 pm. They can offer various ways to reduce the water bill such as water saving products, WaterSure scheme, through water meter installation etc. Alternatively, you can also call them at Affinity Water contact number UK 0345 357 2406 or  contact via Affinity Water email contact [email protected].
• You can also seek free and independent advice from National Debtline on their number 0808 808 4000 or from local advice agencies such as Citizens Advice.

Affinity Water Report a Leak

The customers can report for the leak online by signing in to the account via the page. If it seems to be a sewage leak, then waste water provider has to be contacted, the details of which can be checked through this page.

Affinity Water Meter Reading

The customers can easily submit their meter readings online by logging in to the Affinity Water online account via the page or over the telephone by dialing Affinity Water phone no 0345 357 2422 from Mon- Fri 8:30 am- 5 pm.

Affinity Water Developer Services

• For all your questions, you have various options to discuss with the advisors such as you can speak with the developers through the webchat via the page from Mon- Fri 9 am – 4 pm.
• The requests can also be submitted online in an email form via the page or
• You can call them at Affinity Water developer services contact number 0345 357 2428 from Mon- Thurs 8:30 am – 5 pm, and Fri 8:30 am- 4:30 pm.
• The details can also be sent by email via Affinity Water developer email address [email protected] or by mail at the Affinity Water developer address: Development Experience, Affinity Water Ltd, Tamblin Way, Hatfield, Herts, AL10 9EZ.
• If, in case, your development experience query has not been resolved through an escalation process, you can forward the matter via the Affinity Water contact email [email protected] or can call the Affinity Water telephone number 0345 357 2428 or 0759 452 4262
• For escalations relating to contractor compliance, you can contact Affinity Water by email [email protected] or can call Affinity Water contact 0780 167 7009

Affinity Water Retailers Contact

If you are a retailer, you can discuss all your enquiries with the Affinity Water wholesale operations team at the Affinity Water contact us 0345 350 3677 from Mon- Thurs 8:30 am – 5 pm and Fri 8:30 am – 4:30 pm or via Affinity Water email id [email protected]. If there is no water or have seen a burst water main, you can call the Affinity Water 24 hr emergency number 0345 357 2407

Affinity Water Investor Relations

When you seek to discuss about financial information, credit ratings, or about shareholdings, the Affinity Water investor relations team can be contacted via email [email protected] or [email protected]

Affinity Water Press Office

All media related queries can be discussed with the Affinity Water press office team either via Affinity Water email address [email protected] or over the phone at the Affinity Water contact number 0170 727 7110 from Mon- Fri 8 am- 5 pm