The Vitality customer support team always make sure to serve to the best of customer satisfaction. Still, if you are not happy with the plans or rendered services, you can contact them and they will make sure to solve the issue as fast as possible, but if the issue is complex, it may take longer.
- If the complaint is concerning the renewing or cancelling Vitality health insurance plan, you can send the details via the Vitality email address UK [email protected] and if the issue is related to a claim, invoice, or rewards, you can use the Vitality health insurance email [email protected]. You can also call the advisors at the Vitality UK health insurance phone number 0345 602 3523 from Mon- Fri 8 am- 7 pm and Sat 9 am – 1pm and discuss further. If you prefer to mail, then you may write in to the Vitality postal address: VitalityHealth, PO Box 617, Darlington, DL1 9FF
- The Vitality life insurance complaints can be discussed either at the phone number for Vitality life insurance complaints number: 0345 601 0072 from Mon- Thurs 8:30 am – 6 pm and Fri 8:30 am – 5 pm or contact by vitality.co.uk complaints email address [email protected]. You can also send the post at the Vitality contact address: VitalityLife, PO Box 619, Darlington, DL1 9FH
- The Vitality ActiveLife insurance plan issues can be discussed at the Vitality active life insurance phone number 0345 030 6911 from Mon- Thurs 8:30 am – 6 pm and Fri 8:30 am – 5 pm or via Vitality email address UK [email protected]. The details can also be send by post at the Vitality UK address: VitalityLife, PO Box 619, Darlington, DL1 9FH
- Under the Vitality car insurance, if the issue relates to the Good Driving Programme, you may submit the details via [email protected] or by post at the address: VitalityCar, Distribution Compliance Hub, St Christopher House, 217 Wellington Road South, Stockport, Cheshire SK2 6NG. You can also speak with the advisors at the Vitality UK car insurance contact number 0345 602 3523 from Mon- Fri 8 am – 7 pm and Sat 9 am – 1 pm. If the issue is concerning sale or administration of a car insurance plan, then you may call them at the Vitality car insurance telephone number 0345 026 0010 or contact via Vitality UK email [email protected] or at their Vitality UK contact address: Customer Relations Team, VitalityCar, A&B Mills, Dean Clough, Halifax, HX3 5AX
- For any complaints concerning the Vitality investment plans, the Vitality invest adviser can be reached either at the Vitality UK free phone number 0800 046 5090 or 0208 161 9557 when calling from abroad from Mon- Fri 9 am – 5 pm or via the Vitality invest email address [email protected]. You may also send the mail at the Vitality invest postal address: VitalityInvest, PO Box 618, Darlington, DL1 9FG
- Now, in case, if you are not satisfied with the outcome of your complaint, you can refer the matter to the Financial Ombudsman Service (FOS) for an independent review. FOS can be contacted at their helpline 0800 023 4567 or via their email address [email protected] and you may check all related information by visiting their web page.