If you are not happy with the services offered by Very customer care team, you can file a complaint at Very complaints contact number 0800 110 000. The complaints can be made between 8 AM-6 PM from Monday to Friday and between 9 AM-4 PM on Saturday. You can even file a written complaint or contact at the following Very complaints address:
Very, Customer Excellence, Sandringham House, Sandringham Avenue, Chelmsford, CM92 1LH
For your queries and complaints regarding mobile insurance, service guarantee, furniture insurance and replacement guarantee, you need to call at Very complaints department phone number 0800 092 9051. The complaint can be made on weekdays between 8:30 AM-8 PM.
If you’re not happy with a purchase from Very, you can make a formal complaint. Here’s what you need to do:
If you’re still not satisfied, you can contact the Financial Ombudsman Service. They will only investigate your complaint if you have tried to resolve it with Very first.
You can call them on 0800 023 4567 or visit their website at www.financial-ombudsman.org.uk.
The complaints regarding purchase insurance and PPI can be made by calling at Very PPI complaints contact 0800 015 9189. You can even write your complaint or personally visit at the following address, if you prefer complaining by this method:
Shop Direct Finance Company, Customer Excellence, Sandringham House, Sandringham Avenue, Chelmsford, CM92 1LH
If you want to check the PPI complaint status, you need to make a call at Very PPI Complaint status number 0800 015 8512. The line is available between 9 AM-5 PM from Monday to Friday.
If you are not happy with the solution provided by Very complaints department, you can raise your complaint to financial ombudsman service. You can call them at 0800 023 4567 or 0300 123 9123. You can even write your complaint at the following address:
South Quay Plaza, 183 Marsh Wall, London E14 9SR
You can even take a advice from Citizen Advice Consumer Helpline department by calling at 0345 404 0506.