You will be given regular updates related to your complaints. You can even fill Royal Bank of Scotland complaints form if you want to collect more information from Royal Bank of Scotland complaints team. If you are unhappy with the solution, you can further go to Financial Ombudsman Service. You can contact them within 6 months of receiving the response.
There is no Royal Bank of Scotland complaints email address, but you can file the complaint online through this page. You can take assistance of ‘Cora’ as it will guide you from scratch.
You can file your business complaints through phone by calling Royal Bank of Scotland business complaints number 0345 600 2230. This number is for business having turnover less than 2million pounds. For other businesses, you need to contact the relationship manager for filing complaints. You can also contact Royal Bank of Scotland business complaints team through the post at the following address:
Business Complaints Team, 5th Floor, 8 Brindley Place, Birmingham, B1 2TZ
You can file your complaint related to Invoice Finance by calling 0345 608 8022. The call can be made between 9 AM-5 PM from Monday to Friday. The complaint can also be filed in writing at the following Royal Bank of Scotland customer complaints address:
Commercial Complaints Centre, 4th Floor, 2 St. Philips Place, Birmingham, B3 2RB
You will be informed within 5 working days of filing your complaint regarding any updates related to the complaint. Usually, your complaint will take 2 weeks to get resolved but bigger complaints may take more time. You will be informed regularly about all updates. If you are not satisfied, you can contact UK finance but before that you need to check the eligibility of your complaint. The UK finance can be contacted through the phone by calling 0203 934 1456. You can even file your complaint at the UK finance email address [email protected]. The written complaint can be filed at following address:
Alex Waterman, UK Finance, 5th Floor, 1 Angel Court, London, EC2R 7HJ
If you want to make a complaint related to premier banking and you are assigned to Royal Bank of Scotland premier banking manager, you can make a complaint at Royal Bank of Scotland premier banking number 0333 202 3332. If you are not connected with premier banking manager, you can use the other number 0345 724 2424 for filing your complaint. The written complaint through a letter can be filed at the following address:
Customer Relations Manager, The Royal Bank of Scotland, Freepost, PO Box 594, Chatham, ME4 9DP