If you are having complaints with Next customer services, you can contact Next complaints department by calling Next complaints contact number 0333 777 8247. You can even email your complaint at the following Next complaints department address [email protected]. You can even submit your complaint in writing and post it to the following Next complaints address:
Next Retail Ltd, Gedding Road, Leicester, LE5 5DW
On this link you will find the complete process of complaining about any of Next services:
Your complaints are generally resolved within 3 working days from the date complaint was received. If it is not resolved, the complaint resolution team will step in and will resolve your issue within 5 business days. You will be intimated at every stage and you will get final solution within 8 weeks of receiving your complaint. However, the complexity of the problem will decide how much time will be taken to resolve your complaint. If still the issue is not resolved within 8 weeks, you will be intimated about the reasons of delay.
The customers who are dissatisfied with the solution or if the issue is not resolved within 8 weeks can further take the help of Financial Ombudsman Service. You can contact Financial Ombudsman at the following address:
The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
You can even contact through phone at 0800 023 4567. Your complaint will be resolve by Financial Ombudsman only if you have already tried to resolve it with Next complaints department.
Your complaints or issues related to PPI can be sent to Next PPI complaints team through the post at the following address:
PA(GI) PPI Complaints Team, 1 Wythall Green Way, Wythall, Birmingham, B47 6WG
You can even reach through phone by calling Next PPI contact number 0203 735 0560. The call can be made between 9 AM-5 PM from Monday to Friday. An alternate way is to send an email at Next PPI email address [email protected].