NatWest complaints team is always ready to help their customers whenever they are having complaints. If you are facing issues with NatWest personal account and want to make a complaint, you can use NatWest complaints number 0345 788 8444. Find more contact detils regarding NatWest compalints using this page: https://www.natwest.com/support-centre/how-to-complain/complaints-contacts.html
You can even file your complaint through post by writing in detail at the following NatWest complaints address:
Customer Relations Manager, 1st Floor, 2 St Philip’s Place, Birmingham, B3 2RB
You can even file your complaint online by filling up an online NatWest complaints form.
If you want to complaint regarding NatWest credit card, you can contact their 24 hours NatWest credit card complaints number 0370 333 9091. If overseas customers wants to complaint against credit card services, they need to call at 0126 850 8018. The customers who wish to make a complaint through post can write their complaint with complete contact details at the following NatWest credit card complaints address:
NatWest Card Services, PO Box 5427, Southend-on-Sea, SS1 9AJ
If you are using NatWest premier banking services and you are having complaints regarding this service, you need to call on NatWest premier banking complaints number 0333 202 3330. This number can be used when your complaint is handled by NatWest premier banking manager. The overseas customers can file their complaint at 0161 933 7239. If your complaint is not handled by the NatWest premium banking manager, you need to call at 0345 788 8444. You can even write your complaint at the following address:
Customer Relations Manager, NatWest, Freepost, PO Box 594, Chatham, ME4 9DP
If your business is a start up and turnover is less than 2million pounds, you can file business related complaints at NatWest business complaints number 0345 711 4477. You can also contact NatWest business complaints team through the following address:
Business Complaints Team, 5th Floor, 8 Brindley Place, Birmingham, B1 2TZ
After filing the complaint you will be provided a reference number that you will use for asking information about your complaint. You will be intimated about your complaint within 10 working days of filing a complaint. You can even contact us through online form and you will be called back by NatWest business complaints team.
If you did not get the solution to your complaint within 8 weeks or you are not satisfied with the solution provided, you can refer your complaint further to Financial Ombudsman. You need to do this within 6 months of getting final response from NatWest. You can contact Financial Ombudsman through the following address:
The Financial Ombudsman Service, Exchange Tower, London E14 9SR
You can even contact by calling them at 0800 023 4567 or their alternate number 0300 123 9123 if previous number is not available. If you feel that your complaint is not eligible to be filed before Financial Ombudsman, you can send it to Business Banking Resolution Service (BBRS). You can contact them by sending an email at [email protected] or by calling at 0345 646 8825. If you want to send your complaint through the post, use their physical address given below:
BBRS, 70 Fleet St, London EC4Y 1EU
The commercial complaints related to NatWest can be filed by calling NatWest commercial complaints number 0345 608 8022. The call timings for filing complaints are between 9 AM-5 PM from Monday to Friday. If you wish to file a written complaint, sent it at the following NatWest complaints address:
Commercial Complaints Centre, 4th Floor, 2 St. Philips Place, Birmingham, B3 2RB
You will be intimated back after 5 working days of receiving the complaint. Generally, the complaints are resolved within 2 weeks of receiving it but if complaint is bigger, it may take more time to provide you the appropriate solution. But you will get the regular updates from NatWest complaints team. If your complaint is eligible you can further refer it to UK finance if yo are not satisfied with the solution. The complaint to UK finance must be filed within 6 months of the date of deadlock letter or end of 12th week of deadline given by internal resolution. The UK finance can be contacted through email by sending complaint at [email protected] or by calling at 0203 934 1456. You can even send a written complaint at the following address:
Alex Waterman, UK Finance, 5th Floor, 1 Angel Court, London, EC2R 7HJ
If you need to use NatWest complaints form, use this official complaints form: NatWest Complaints form – I could not find any complaints email, so use this form above as the way to communicate with them through your email.