How Do I Make a Complaint to Hastings Direct
The Hastings Direct customer services team always aim to provide quality services to all customers with transparency and accountability. However, if you are not happy with the given services, you can reach them in various ways and they will make sure to solve the issue at the earliest.
- You can call them at Hastings Direct complaints number 0333 999 8904 from Mon- Fri 9 am – 5 pm or fill in an online complaint form via the page.
- You can also send the details in writing at the Hastings Direct complaints contact address: Customer Relations Manager, Hastings Direct, Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex, TN39 3LW.
- If, in case, the issue has not been resolved within eight weeks of the initial date of the complaint or if you are not satisfied with the given response, you may refer the dispute to the Financial Ombudsman Service (FOS) for an independent review.
- FOS can be contacted at the number 0300 123 9123 or via their email address [email protected] or at the address: Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square London, E14 9SR and you can check more information by visiting their web page. If the policy was bought online, the matter can also be forwarded to the European Commission Online Dispute Resolution