Experian UK Complaints
If you are not satisfied with the services, you can raise the matter to Experian UK customer support team and they will take all steps to solve the issue at the earliest.
- You can either call the advisors at Experian.co.uk complaints number 0344 481 0800
- Experian free complaints number: 0800 013 8888
- Experian complaints email [email protected].
- Send your complaint to Experian UK complaints postal address:
Customer Relations Team, Experian, PO BOX 8000, Nottingham, NG80 7WF
What to do if you are not happy with your Experian complaint handling
If the complaint is about an affordability related service, the team aims to resolve within 15 days and about anything else, they may solve within 8 weeks.
Still, if you are not happy with the given decision, or the issue has not been resolved, an alternative dispute resolution provider may be able to assist. If you are a consumer a consumer and your complaint is about your credit file or financial services, then you will have the right to refer your complaint to the Financial Ombudsman Service (FOS).
- FOS can be contacted at their free phone number 0800 023 4567
- Financial Ombudsman 03 number: 0300 123 9123
- Financial Ombudsman outside the UK: +44 207 964 0500 when calling from abroad.
- You can also contact Financial Ombudsman via email address [email protected]
- Contact the Financial Ombudsman through their at their postal mail address: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
You also have the option to register your complaint via the European Online Dispute Resolution platform through the page to deal with any issues that arise from the purchase of goods and services online.