What is the Direct Line complaints procedure?

  • You can easily file a complaint against Direct Line services if you are not happy with it using Direct Line helpline number. You can get in touch with them by calling Direct Line customer complaints number 0800 051 0140 (free)
  • or their alternate Direct Line complaints number 0123 963 6070.
  • You can even file your complaint online by filling up an online form given on this page. As such there is no Direct Line complaints email but you can use this online form and submit it after filling all the details.
  • For Direct Line business complaints, you can call at Direct Line business complaints number 0345 303 1760.
  • You can even get in touch with the Direct Line complaints team by filing a written complaint at the following Direct Line complaints address: Customer Relations Manager, Churchill Court, Westmoreland Road, Bromley, BR1 1DP

How long it will take to resolve Direct Line customer service complaints?

Your complaint will get resolved within 3 working days and if it is not resolved, you will be informed. The maximum time they will take to resolve your issue is 8 weeks and if it is not resolved within this time period you will be asked to further escalate it to Financial Ombudsman service.  They will also send the detailed response mentioning the investigation process undertaken, decision taken and next step you can take. If you want to send your complaint in written form, you can send it to following Direct Line complaint address:

Churchill Court, Westmoreland Rd, Bromley BR1 1DP, United Kingdom

If you are escalating your complaint to Financial Ombudsman Service, you can contact them by calling their UK numbers 0300 123 9123 or 0800 023 4567. If you wish to send your complaint through email, you can send it to [email protected]. The Financial Ombudsman address where you can send your complaint through post is:

Financial Ombudsman Service, Exchange Tower, London, E14 9SR

  • Your Direct Line Complaint

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Fill this Direct Line complaints form.

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