If you have any issues in regard to any of the services, the Vanquis Bank customer care UK team can be reached in various ways and they will take all steps to solve the matter as soon as possible.
- You can call them at Vanquis Bank customer service and complaints number: 0330 099 3129 from Mon- Fri 8:30 am – 7 pm and Sat 9 am – 4 pm
- or contact by email via Vanquis complaints email address [email protected].
- You can also send the details by mail at the Vanquis complaints address: Customer Relations Team, Freepost RSBJ-HULA-XLGG, P O Box 399, Chatham, ME4 4WQ
** Find information about VanquisBank complaints procedure on their official website
Now, in case, you are not satisfied with the given response, or the complaint has not been resolved, you have an option to refer the matter to the Financial Ombudsman Service (FOS) for an independent review. FOS can be called at their number 0800 023 4567 or 0300 123 9123 or contact via email [email protected] or by post at their address: Financial Ombudsman Service, Exchange Tower, London,E14 9SR