The Clydesdale Bank customer services team always thrive to render maximum customer satisfaction. Still, at times, if you are not happy with any of the product or services, you can surely get back with them and they will make sure to solve the issue as soon as possible.
You also have an option to submit the details online using this complaints form or can send in writing at the Clydesdale Bank complaints address : Customer Assist Team, 1st Floor Guildhall, 57 Queen Street, Glasgow, G1 3ER
For any complaints regarding Payment Protection Insurance (PPI), if you have any questions you can call the Clydesdale Bank PPI contact number 0800 055 6655 or +44 141 952 3437 from outside UK. Mon- Fri 8 am – 6 pm. You can also send in the complaint and exceptional circumstances in writing at the Clydesdale Bank contact address: PPI Team, 2nd Floor, Guildhall, 57 Queen Street, Glasgow, G1 3ER
If you are not happy with the given response or the issue has not been resolved within eight weeks, the matter can be referred to the Financial Ombudsman Service (FOS) for an independent review. FOS can be contacted at the telephone 0800 023 4567 or via email [email protected] or at their address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR and more related information can be checked through their page.
If you are not satisfied and the complaint is also not eligible for the Financial Ombudsman Service, then the issue can be referred to be reviewed by the Business Banking Resolution Service (BBRS). BBRS can be reached at the helpline 0345 646 8825 or via their email [email protected] or at their address: BBRS, 70 Fleet St, London EC4Y 1EU and more information through their web page.