It is easy to top up you EDF Energy smart meter:

  1. First go and login to your account
  2. After you longed in visit “My payments”
  3. Enter your debit card/credit card information
  4. Click “Pay Now”

How to top up EDF Energy through EDF Application?

  1. Download EDF Energy App (IOS App Store or Google Play)
  2. On the homepage of the EDF you will see “Top up your meter” click on that
  3. Confirm and click “Pay Now”

How to top up EDF Energy using EDF Energy customer service?

  1. Call 24/7 number: 0333 009 7111
  2. Give your payment information and top up the amount you like

Other EDF Energy top up options: PayPoint store and automatic top ups

  1. Use this link to find PayPoint store near you
  2. Add credit and top-up

To automatically top up your EDF Energy smart meter:

  1. Login to EDF Energy and click “Auto top-ups”
  2. Add your card information and top up
  3. If you are using the EDF Energy app, visit the app and click “PAYG” and from there click: “Manage gas”
  4. Add the payment information and add your payment details.

Some more information about EDF top ups

EDF Energy prepayment meters help you to manage your energy use and control your spending. Prepayment meters allow you to use energy on a pay as you go basis and can be topped up with a key or card. You can add funds to your prepayment key or card at any PayPointPayzone outlet or Post Office.

  • You control how much energy you use and how much you spend – meaning you won’t have to worry about overspending on energy
  • No need to submit any meter readings and you won’t receive any quarterly bills
  • Emergency credit facility gives you peace of mind
  • Pay the same for gas and electricity as our billed customers
  • A great way to pay off outstanding energy bills

A few things you need to remember:

  1. If you leave home for several days, you must remember to charge your key or card and credit your prepayment meter. This is because your credit is used to pay for a standing daily charge, as well as your daily energy use and any debt repayments. If you don’t charge your meter enough before going away, your credit may run out and any appliances you’ve left on (e.g. freezers) may switch off.
  2. Always use the prepayment key or card supplied by EDF Energy. Using a key or card from a different supplier means you won’t be able to take advantage of our great prices. We also won’t be able to offer you the great tariffs and discounts available to prepayment electricity customers.
  3. Always decline any offer to buy prepayment credit on your doorstep. There have been reports of fraudulent activity, where prepayment electricity meter customers have been offered discounted top-up credit by individuals posing as doorstep sellers. This credit is illegal and is not authorized by EDF Energy. Any customer identified as having bought illegal prepayment credit will still be liable to their energy company for the full credit value – in effect causing them to have to pay twice, once to the unauthorized salesperson and then the full amount again to the supplier.
  4. Make sure to read our energy supply Terms and Conditions before getting started.
  5. As of 1 November, if you’re using a prepayment meter to pay a debt then provided it’s under £500 you can switch energy suppliers and transfer the debt. Remember you will have to carry on using a prepayment meter with your new supplier until your debt is paid off.

Once your prepayment meter has been installed and we’ve sent you your free energy key or card, EDF Energy prepayment couldn’t be easier. See our guide on how to use your prepayment meter.

How it works

 Top up your prepayment card or key at a PayPoint, Payzone outlet or at your nearest Post Office. Remember to keep your receipt as proof of purchase and if it carries a ‘Credit Failed’ message ask the retailer to check why your card or key hasn’t been credited. Depending on where you live, you can top up any amount from £1 to £49 in a single transaction. You can do multiple top-ups to the value of £250.

Once you’ve topped up, put your charged card or key into your prepayment meter. It will only work in your meter and will show you how much money you have left, how much energy you’ve used and what your current meter reading is.

Remember: never buy credit from a door-step seller – it’s illegal.

What does my gas prepayment meter display tell me?


  • A gas prepayment meter will give you all the information you need about the credit and debt on your meter, and the regular payments we take from it.
  • You generally get all the information you need from nine of the available screens (see table below).
  • To get to most screens, just press and hold the red button until you hear a beep; then keep on pressing the red button until you get to the right screen (see more below).
  • You’ll need your card in the meter to access some of the screens (see table below).


  • This information is for prepayment meters only; it’s not for pay-as-you-go smart meters.

What meter display screens do I need to know about?




What does it tell me?


Do I need my card in the meter?


00 The amount of credit on your meter        No
01 How much of your latest top-up was allocated to paying back missed standing charge or installment plan payments        No
02 How much of your latest top-up was allocated to paying back the emergency credit you’ve used         No
03 How much of your latest top-up was allocated for you to use on gas         No
OWED What you owe for the emergency credit you’ve used, as well as for missed standing charge or installment plan payments         Yes
17 Your daily standing charge           No
22 Your emergency credit allowance (£6 for all prepayment customers)           No
26 The weekly amount due on your installment plan           Yes
27 The amount of debt left to pay on your installment plan            Yes

Low balance alerts mean you’ll never get caught out

You’ll receive low balance alerts at £5 to remind you to top up. Personalize your low balance alerts in MyAccount.

Set and forget with automatic top-ups

Choose when you want to top up your meter and by how much. We’ll then take the payments automatically from your chosen debit or credit card. Set up auto top-ups in MyAccount.

Your smart usage

Choose half-hourly meter readings in MyAccount.  With more data, we can show you when your energy usage peaks, so you can make better decisions about how you use your energy.