List of AXA Customer Service Numbers

List of AXA Service Email Address

AXA Service Postal Address

  • Registered Office: AXA UK plc, 20 Gracechurch Street, London, EC3V 0BG

  • Request for copies of your calls: The Data Protection Officer, AXA Insurance UK Plc, Brooke Lawrance House, 80 Civic Drive, Ipswich, IP1 2AN
  • Healthcare plan- complaints contact: Customer Relations Team, AXA Health, International House, Forest Road, Tunbridge Wells, Kent, TN2 5FE
  • AXA Connect- commercial motor claim- send invoice when Autoglass not used on a glass claim AXA Insurance, PO Box 467, Lostock, Bolton BL6 9DN
  • AXA Connect- Commercial motor trade claims contact: PO Box 654, Bolton, BL6 4SD
  • AXA Connect- Commercial liability claims contact: AXA House, 4 Parklands, Lostock, Bolton, BL6 4SD
  • Northern Ireland contact- policy changes contact: The Internet Team, AXA Insurance, Springtown Business Park, Derry, Co. Londonderry, BT48 0GY
  • Republic of Ireland contact- complaints: AXA Insurance, Customer Care Department, Freepost BEL 2531, Belfast, BT1 1BR
  • Financial Ombudsman Service contact: The Financial Ombudsman Service, Exchange Tower, London, England, United Kingdom E14 9SR
  • If you wish to make changes in any of your policy details, the best way is through the AXA online account via this page. You can also discuss any of the queries with the advisors through the AXA live chat portal through the ‘Policy Change’ section via the page. The live chat team is easily accessible from Mon- Fri 9 am – 5 pm.
  • If you prefer to call, you can dial for car insurance- AXA car insurance phone number 0330 024 1158 and 0289 002 0104 (when calling from Northern Ireland). AXA customer service deprtment will help you on: Mon- Fri 8 am – 8 pm, Sat 9 am- 5 pm and Sun and Bank holidays 9 am –  3 pm.
  • For Home insurance, you can call AXA home insurance contact number 0330 024 1235 or 0289 002 0104 ( call from Northern Ireland)
  • You can manage the policy details of landlord insurance cover online by signing in via the page

AXA Insurance No Claim Discount

Regarding car insurance, the easiest way to provide proof of your no claims discount is through email via AXA  email address [email protected] or you can also call the advisors at the AXA phone number 0330 024 1157

AXA Payment Phone Number

The quickest way to make payments or to make any changes is through the AXA online account by signing in via this page. However, you can also call the support team at the AXA payment phone number 0330 024 1229 ( car insurance) and 0330 024 1239 ( home insurance) from Mon- Fri 8 am – 8 pm, and Sat 9 am- 5 pm

AXA Claims Number

  • Customers can easily register the claim online using the AXA online account via the page. If you wish to speak to someone, the AXA car insurance customers can call the AXA claims number0330 024 1305 or +44 121 752 0685 (when calling from overseas) from Mon- Fri 9 am – 5 pm and also Sat 9 am – 5 pm for new claims
  • Home insurance customers can report the claim details online using this page and can speak with the advisors at AXA home insurance claims telephone number 0330 024 8086 from Mon- Fri 8 am – 8 pm, and Sat 9 am- 5 pm. If your policy also have a home emergency cover, you can also make a claim for plumbing, drainage, electrical or roofing. The AXA home emergency claim can be down online via the page or you may dial AXA home emergency line 0330 058 4119 anytime.
  • In regard to landlord insurance, the claims team can be contacted at the AXA landlord insurance phone number 0345 600 2715 regarding a commercial property or commercial liability claims. The requests can also be sent by email at the AXA assistance email [email protected] (commercial property claim or [email protected] (commercial liability claims)

AXA Breakdown Cover

  • Under the car insurance cover, in case of breakdown, you can contact the helpline desk, accessible for 24 hours a day at AXA insurance breakdown number 0345 602 9761 or +44 173 733 4051 for assistance in Europe.
  • You can also contact online using this page. If your breakdown cover is as a part of AXA insurance, then you need to dial AXA insurance breakdown contact number UK 0800- 0800 197 1121 or +44 173 781 5375 (Europe)
  • For any queries about the breakdown cover, you can call the experts at the AXA breakdown customer service number0800 169 0206 from Mon- Fri 9 am – 5 pm and 0330 024 1158 when the cover is part of AXA insurance.
  • Under the Van Insurance, if breakdown assistance cover is added to the policy, in the emergency situation you can call the AXA emergency number 0345 521 1425 and 0800 269 661 when the policy doesn’t include breakdown assistance. If your van has been involved in an accident or van stolen, you can report the details at AXA telephone number 0345 366 5529

AXA Healthcare UK Contact

  • You can easily discuss all your queries about the healthcare cover through the AXA UK live chat sessions via the page for an individual or SME member and the page for a large corporate member. The chat sessions are accessible from Mon- Fri 8 am – 8 pm and Sat 9 am – 5 pm.
  • You can make any changes in the cover plan by calling AXA healthcare UK contact number 0345 607 6280 or online by signing in via this page.
  • Any questions about your invoice or payments can be discussed at the AXA healthcare customer service number UK 0800 029 4233
  • For travel and dental related queries, you can submit the details in an email form via this page
  • If you face any issues while accessing your online account, you can dial  AXA health contact number UK 0800 302 9133

AXA Health Claims Number UK

The claims can be done online or over the phone. If you are seeking treatment for back or joint pain, or for mental health condition and the membership number starts with HOL, you can call the AXA health claims number UK 0345 600 1292 and 0800 029 4236 (for back pain and  other membership numbers) or 0800 521 903 (for mental health and for other membership numbers). The online process can be done using this page.

AXA UK Insurance Frauds

If you find that you have a victim of fraud relating to AXA Investments, you can call AXA IM on the number 0207 003 1000 or contact via their email at [email protected] and the financial crime team will assist further. The AXA insurance fraud details can be sent via AXA insurance email address UK   [email protected] or can report at AXA UK contact number 0345 900 4171

AXA UK Travel Insurance

If your travel cover is directly with AXA, you can sign in the account via the page and manage all transactions. Now AXA no longer provides travel insurance. If the travel cover is through travel company or other provider, you can refer to the contact details by visiting this page.

AXA Business Insurance UK

For any questions about the cover, you can dial the AXA business insurance phone number UK 0330 159 1520 from Mon- Fri 8 am – 6 pm. If you need to forward on a contractor’s questionnaire, the details can be sent via AXA email address UK [email protected]